Download the support tool
Download our copy of UltraViewer directly from the Pegasus website.
Download UltraViewerREMOTE SUPPORT
Fast help without bringing the computer in.
For suitable software, email, printer and configuration issues, Pegasus can connect securely to your Windows computer and assist remotely.
HOW IT WORKS
Three simple steps.
Remote support is ideal when the computer still starts and the problem can be resolved without replacing physical parts.
Open it on your computer
Run the program and keep the window open. You do not need to create an account.
Give us the session details
While you are speaking with Pegasus, tell us the ID and password shown in the support window so we can connect.
REMOTE SUPPORT SAFETY
Only connect when you requested help.
Pegasus will not unexpectedly call and ask for remote access. If somebody contacts you claiming to be Pegasus and you were not expecting the call, do not provide remote-access details.
Good uses for remote support
- Email and Microsoft 365 issues
- Printer and software configuration
- Windows settings and troubleshooting
- Browser and application problems
- General setup and guidance
- Suitable business IT support
Physical faults, failed drives, damaged screens, overheating and hardware replacement still require workshop or onsite service.
READY WHEN YOU ARE
Need remote help now?
Tell us what is happening. We’ll help you work out the practical next step.